Complaints Procedure
Springfield Academy wants pupils to be healthy, happy, safe and to do well. Co-operation between parents, staff and governors lead to a shared sense of purpose and a positive atmosphere in the school.
It is always our aim to make sure that issues and concerns are dealt with swiftly and we would recommend that parents speak to their child's class teacher at the earliest opportunity when an issue arises, as this is the person usually best placed to answer questions and deal with the issues.
Where we are not able to resolve issues and concerns in the way identified above, the below sets out the process that parents/carers should follow.
First …
If you or your child have a problem with school, first talk to your child’s teacher. Think about what you hope will happen as a result of your discussion and let the teacher know this. If the issue seems to continue, it is important that you meet again with your child’s class teacher to highlight that the issue has continued.
If you haven't been able to resolve your concern with the class teacher at this point, then please make your next appointment with the senior teacher in the year group team. This should help to resolve the situation for you and your child.
If you are still unhappy about the situation …
Ask for an appointment to see the Deputy Head. If you still feel the matter remains unresolved, then please make an appointment to see our Head Teacher, Mrs Shelley. It is in everyone’s interest for things to be sorted out smoothly. We all have a shared interest in ensuring that all our pupils are safe, happy and learning and will always endeavour to make sure this is the case for all children.
If the problem has still not been sorted out …
You can make a formal complaint (please see our Trust Complaints Procedure below.) This is a serious step to take, and it is important that you think things through carefully. You must write a formal letter of complaint to Mrs Shelley or addressed to the Chair of Governors via the academy office.